Booking:
To make an appointment, please contact us directly by calling 971-645-9597 or through our website www.miamediccalspa.com . A $50 deposit is required for new clients when booking for any service and will be applied to the services rendered during your initial visit. Recurring clients will not have to pay a deposit but will be required to have a credit card on file. Mia Medical upholds this deposit policy in an effort to continue maintaining the utmost quality and services we provide. When using a 3rd party company or individual to book your appointment for you, you will still be held to the same policies set forth in this agreement.
We understand this cancellation policy might seem strict, but as a small business, it is essential for us to fill all appointment windows to keep our costs low and continue providing the high-quality services you deserve.
Mia Medical upholds this deposit policy in an effort to continue maintaining the utmost quality and services we provide. When using a third-party company or individual to book your appointment for you, you will still be held to the same policies set forth in this agreement.
Please be advised that any questions answered by reception and non-medical staff is not to be considered as medical advice. When speaking to anyone other than a qualified health or aesthetic professional, the conversation is not to be considered medical advice. Our staff is trained in answering basic questions about treatments and services, however they cannot make any personal recommendations pertaining to your case. Please do not try to seek medical advice from our reception or non-medical staff and wait for your appointment to ask any medical questions.
CANCELLATIONS:
Your appointment is reserved exclusively for you. We require a 24-hour notice for canceling or rescheduling any appointment. Appointments scheduled for Tuesday must be canceled/rescheduled by 3 pm on Saturday in order to avoid cancellation fees.
Missed appointments represent a cost to us, to you and to other clients who could have been seen in the time set aside for you. There is a charge of minimum of $150.00 for missed or late cancelled appointments. Missed or late cancellation of an appointment is subject to a charge based on the amount of time and the treatment that was scheduled, ranging from $150 to the full cost of the treatment that was scheduled, to the discretion of the clinic. Excessive abuse of scheduled appointments may result in discharge from the practice. Deposits made are non-refundable for missed appointments or cancellations made past the 24-hour window prior to your scheduled appointment. By scheduling an appointment, you are agreeing to our cancellation policy.
LATE POLICY:
Our scheduling is designed to allot the correct amount of time to complete your service. Please arrive 10-15 minutes prior to your appointment, so you’ll have plenty of time to unwind and do any paperwork that may be required. A late arrival will deprive you of precious treatment time. In fairness to others, your treatment must end on time so the next patient’s session can begin on time. If you are not able to be on time we will do our best to complete as much of your treatment as possible. With some treatments, it may be necessary to reschedule your appointment.
Depending on the treatment, if you are late over 15 minutes, our providers reserve the right to cancel your appointment if they are unable to accommodate you due to cutting into other patient appointments, and your credit card will be charged accordingly. We value and respect our clients’ & practitioners’ time and appreciate your understanding regarding our booking policy.
APPOINTMENT REMINDER POLICY:
As a courtesy to our clients, we will send you a text message and/or email reminder 48 hours, 24 hours, and 2 hours prior to the scheduled service. If you choose not to provide us with your cell phone number or email, we are unable to offer you a reminder. Should the appointment reminder system fail for any reason and you do not receive an appointment reminder, it is still your responsibility to manage your appointment and adhere to the cancellation policy.
All scheduled appointments will be confirmed 1-2 days in advance by telephone, text, or email. We also recommend that you schedule future appointments in advance to ensure your preferred time is available as appointments fill up quickly.
Scheduling an appointment with us is your acceptance of these policies.
GUESTS/PETS:
We ask respectfully, that you do not bring any guests to your appointment, including your pets or children. We work with sharp instruments and chemical solutions, and would want to avoid accidents involving other guests, children, or pets. We want all our patrons to be comfortable and safe during their experience at Mia Medical Spa. Also, oftentimes guests tend to hijack your appointment by asking questions related to themselves; and we ask if anyone you know would like a consultation, to establish as a patient and schedule alongside your appointment if you desire. Please plan accordingly for pets or childcare during your service. Patients bringing their pets to an appointment will be subject to cancellation upon arrival and will lose their deposit. Our waiting room is currently open to booked clients only. Thank you for your understanding.
If a guest is accepted into your appointment time to accompany you, we will need to collect their personal information and ID card to enter the system. The guest may be required to sign a non-disclosure agreement and or a copy of our office policies for us to protect our privacy and trade secrets. There is absolutely no filming or photography allowed by any guest before, during, or after the patient’s experience in our clinic; this includes but is not limited to: our products, devices, treatment rooms, waiting room, hallways, supplies, techniques, treatments, office-use medications, staff, etc…
When you allow a guest to accompany you at your treatment, you release us from any privacy concerns or HIPAA with respect to that individual. It is and will be implied that you are allowing your medical information to be shared with that individual just by he/she/them being present and/or if they at any point become involved in the decision making or your treatment. Furthermore, if you scheduled or managed your appointment via a third party and then choose to have that third party individual communicate with us before, during or after your treatment, then the same release of privacy and HIPAA applies to that individual as well.
ADHERING TO SCHEDULED TREATMENTS:
Patients must book their services accordingly. Unless recommended by one of our providers, holding off on any services you book for will subject you to a service overbooking fee that will be determined accordingly at the time. For example, booking Botox and Fillers, and then deciding during your appointment that you would only like to do Botox is unfair to our business, as other clients would have been booked during that lost time. Furthermore, book accordingly before an important event or date, as we are not responsible if you bruise or swell. If you decide to not do the service you booked for because of an upcoming event that you booked too close to, you will be charged for that lost time, as another client could have been seen during that time.
FINANCIAL POLICY:
ALL PAYMENT IS EXPECTED AT THE TIME OF SERVICE; however, some services may require a deposit in advance. Mia Medical Spa only accepts cash, Visa®, MasterCard®, American Express®, Discover®, and Mia Medical Spa gift cards. Gift certificates are not redeemable in cash and cannot be replaced if lost or stolen. Gift card bonuses apply to full-price services and cannot be combine with other discounts or promotions. Gift Certificates are valid for one year from the purchase date.
We do accept PatientFi and Cherries depending upon the amount you spend & type of Service, you can get up to 6 months of 0% interest on your services. Must bring two forms of ID if making a purchase with PatientFi / Cherries and the account must be in your name or we need to have the owner of the account consent to purchase. If you would like to apply!
Aesthetic procedures are considered “elective” and payment is your responsibility. Your insurance will not be billed for aesthetic procedures, even if you believe they may be covered. Any expenses which may be incurred by medical care you elect to receive outside of this office, such as, but not limited to dissatisfaction of your treatment outcome, will be your sole financial responsibility. If a touch-up treatment is requested/required, you will be responsible for the full cost of that additional treatment. You may request a price quote before treatment. Payment in full for all treatments is required at the time of service and is non-refundable. By paying with a credit card, you hereby certify that you are (1) an authorized user of the credit card, (2) you authorize the Clinic to charge the amount agreed upon to your credit card, and (3) if the charge is declined or reversed by the credit card issuer or network, you agree to pay the Clinic a service charge and to reimburse the Clinic for all reasonable costs of collection. Presenting any form of payment in which you are not an authorized user may be considered fraud and subject to law enforcement notification and prosecution.
If an individual other than yourself is paying for your treatment, we will need that individual’s full contact information and a copy of their ID. In that event, you and that individual both agree and accept the full financial and office policies set forward in this agreement and acknowledge that there are no refunds, as outlined.
Furthermore, you and any other paying party agree to not create or pursue a dispute or chargeback with your credit card company, as you understand that when we collect payment, we are collecting it in good faith in return for a service you knowingly elected to have without force or coercion, or a product you electively purchased. You also understand that trying to threaten the facility or provider with a negative review or a lawyer for a refund is considered extortion and will be legally pursued by us to the full extent of the law.
RESULTS:
We pride ourselves on customizing treatments tailored to each patient and avoid the cookie-cutter approach. All treatments and procedures are carried out to the highest possible standard at Mia Medical Spa, however, sometimes outcomes do not meet patients’ expectations. Please be aware that full correction is important, and that follow-up touch-ups/treatments may be needed to maintain full effects. With any non-surgical procedure, there is no guarantee of the outcome, and it is at the patient’s own risk that these procedures are undertaken as stated in the written consents as well as any other verbal/oral discussion between the provider and the patient. Aesthetic procedure results may vary significantly between patients. Every patient is unique, and every treatment has many variables. No two procedures or treatments will give identical results, even with patients of similar body types or appearance
Though good results are expected, the possibility and nature of complications cannot be accurately anticipated and there can be no guarantee as expressed or implied either to the success or other results of treatment. We always tell our patients to expect bruising or swelling, and if it does not happen to you, that is a bonus but does not mean that you will never bruise or swell.
Be advised that results and duration of treatment are dependent on many factors including but not limited to age, sex, tissue condition, general health and lifestyle conditions, and sun exposure. Because of this, clinical results will vary per patient, and you will not be guaranteed a set time that any treatment outcome will last.
Before and After photos are taken to help show your treatment progress. Photos are not a measure of actual results; however, they are intended to be a reference when tracking progress.
Before a service is performed, please consider all the required protocols and side effects. Be sure to follow all pre- and post-care instructions carefully, understanding that this is essential for the success of your outcome. We are committed to client satisfaction and are available to answer any questions or concerns you may have regarding the services we offer before purchase.
SERVICE RETURN POLICY:
All treatments and packages are non-transferable and non-refundable and expire one year from the purchase date. Any unused services in your package will not be refunded. Promotional credits are non-transferable and cannot be used in conjunction with other discounts or promotional services.
MEDICAL GRADE PRODUCTS RETURN POLICY:
Our medical-grade hair and skin care products have been curated by top leaders in the industry and specially formulated to meet the standards we desire for our patients. We feel they are amazing, and we think you’ll enjoy them just as much. We do not accept any returns or exchanges on any products for any reason. Some exceptions may apply. Please call our office with any issues.
PRICES & PROMOTIONS:
Pricing is custom, as each procedure and beauty plan is tailored by Mia Medical Spa and staff in accordance with Oregon medical spa regulations. A custom quote will be provided to you during the time of consultation, and prices are honored up to 30 days from that date, subject to Oregon consumer protection laws.
We are committed to continuously expanding our services to ensure we bring you the latest and greatest technology, in compliance with Oregon Board of Medical Examiners standards. Although we make every effort to keep our website, spa menu, and/or flyers updated accordingly, please note that prices, services, offers, specials, and products are subject to change at any time without prior notice as permitted under Oregon law. Special offers and discounts may not be combined. When presented with more than one discount opportunity, we will automatically apply the discount of greater value at the time of purchase.
By purchasing a service using a discount, you grant Mia Medical Spa permission, in accordance with Oregon privacy laws, to have your treatment filmed/photographed. Your filmed content and before & after photos may be used at our discretion for advertising and promotional purposes on our website and social media outlets, while maintaining compliance with HIPAA regulations. You may revoke this consent in writing at any time for future use of images.
All offers are subject to package pricing. Please refer to individual promotional disclaimers at the bottom of each treatment page. This agreement is governed by Oregon state law.
Memberships
Mia Medical offers various membership options, all of which are month-to-month. Membership fees vary depending on the chosen package and services included. Membership policies are subject to the same deposit and cancellation fees as individual service bookings. Membership benefits must be used within the current month and will be forfeited at the end of the month if unused. Memberships can be gifted to others. Discounts and free services cannot be stacked, and only one discount or free service can be applied per service. We understand that this membership structure might seem strict, but as a small business, it is essential for us to ensure the sustainable operation of our membership programs.
PERSONAL BELONGINGS
Personal belongings are the full responsibility of the patient and should be always kept in your possession. Mia Medical Spa is not responsible for lost or damaged items.
PROVIDER REQUESTS:
We respect your desire to be with a particular treatment provider, but we may not always be able to meet special requests due to illness, vacations, and unforeseen schedule changes.
OUR RIGHT TO PRIVACY:
Unless a specific agreement/collaboration is set into place between Mia Medical Spa and the patient/guest regarding photographing/filming a specific treatment for social media, there is absolutely no filming or photography allowed by any patient or guest of a patient before, during, or after the patient’s experience in our clinic. This includes but is not limited to our products, devices, treatment rooms, waiting room, hallways, supplies, techniques, treatments, office-use medications, staff, etc.… This statement serves as a non-disclosure agreement.
All our common areas including our waiting area, hallways, and reception are under 24-hour video camera surveillance.
INFORMED CONSENT AND TREATMENT AGREEMENT
Understanding of Treatment and Risks
By choosing to schedule and receive treatment from our medical providers, you acknowledge your responsibility to seek information about potential risks and side effects associated with your procedure. Pre-treatment and aftercare guidelines will be made available, and it is your duty to request this information if not received.
We provide written consent documents to ensure you are fully informed about:
- Possible risks and complications
- Potential side effects
- Available treatment alternatives
- Expected outcomes
A verbal consultation with your healthcare provider immediately prior to treatment constitutes informed consent, during which you acknowledge your voluntary decision to proceed with the discussed procedure, regardless of whether a written signature has been obtained.
Any consent documentation signed following a completed treatment is valid retroactively and extends to future procedures performed at our facility.
Off-Label Treatment Authorization
Healthcare providers maintain the professional discretion to utilize medications, products, and devices in ways that may differ from their FDA-labeled indications. This practice, known as off-label usage, is recognized and permitted by the FDA. Many aesthetic and wellness treatments fall under this category.
By arranging an appointment at our facility, you:
- Consent to the use of off-label treatments
- Accept the associated risks and potential side effects, including serious complications
- Acknowledge the possible benefits for your specific condition
- Understand that such usage is based on professional medical judgment
This document serves as your acknowledgment and acceptance of these terms and conditions.
FULL DISCLOSURE:
Providers at Mia Medical Spa will only recommend treatments and procedures that will benefit you specifically and which are medically appropriate for you. It is your responsibility as a patient to disclose a full and accurate personal medical history including any and all information regarding medical conditions and my use of medications, drugs, herbs, vitamins, or other supplements of any kind. Failure to do so may affect your treatment outcome and increase the likelihood or severity of complications. Failure to disclose accurate information about my history may be grounds for dismissal from the Clinic. You must disclose if you are pregnant, trying to become pregnant, or breastfeeding to your provider. You must not be under the influence of illicit drugs or alcohol at the time of your visit.
PRESCRIPTIONS:
Patient must consult with Medical Director before procedure to discus medication and usage instructions.
Reviews:
It is your right to post a review on public review sites such as Google and Yelp, whether they are positive or negative. As a business, we are given the ability and right to reply to reviews, publicly. If in the possible event of a negative review, you falsely narrate details of your visit, or in which our staff or provider has a different or conflicting view as to what transpired during the appointment, you are giving our staff or provider the right to reply with details of your visit, publicly, as you would have been the one to initiate the exposure of your care, and forgoing the right to your privacy regarding details of that particular visit.
RIGHT TO REFUSE TREATMENT:
Mia Medical Spa has the right to refuse treatment and/or dismiss a client from any service at any time. This can be a result of but not limited to excessive scheduling issues, disruptive behavior, mistreatment of our staff, and false expectations from treatments provided. In some instances, you may not be a candidate for certain medical services, and it is at the full discretion of the medical provider to determine whether you are a candidate for any service provided.
*By scheduling an appointment at Mia Spa Medical, you are accepting the policies of our office as stated above.